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Privacy Policy

Last updated: 27 August 2026

This Privacy Policy explains how Nourixa.pk collects, uses, stores and shares information when you visit our website, contact us or place an order.

1. Information We Collect

Depending on how you use Nourixa.pk, we may collect:

• Your full name
• Telephone and WhatsApp number
• Email address
• Billing and delivery address
• City and location information
• Order details and customer notes
• Payment-method and transaction information
• Messages sent through our contact forms, email or WhatsApp
• IP address, browser, device and website-usage information
• Cookies and similar technical information

Please do not send passwords, payment PINs or one-time verification codes through our website, WhatsApp or email.

2. How We Use Information

We may use collected information to:

• Process, confirm and deliver orders
• Contact customers about their orders
• Provide customer support
• Verify delivery information
• Prevent fraudulent or abusive activity
• Improve our website, products and services
• Maintain business and transaction records
• Send promotional communication where permitted
• Comply with applicable legal obligations

3. Order and Delivery Information

When you place an order, we use the information provided during checkout to process the purchase and arrange delivery.

We may share necessary information—such as your name, phone number, address, city, order reference and parcel details—with courier or logistics providers responsible for delivering your order.

4. Payment Information

Cash on Delivery orders do not require customers to enter card information on our website. If another payment method becomes available, the relevant bank or payment provider may process payment information according to its own privacy and security practices.

Nourixa.pk does not ask customers to provide payment PINs, account passwords or one-time verification codes through WhatsApp, phone or email.

5. Cookies

Nourixa.pk may use cookies and similar technologies to operate the website, remember cart contents, maintain sessions, understand website traffic and improve performance.

Some cookies are necessary for shopping-cart and checkout functions. Disabling essential cookies may prevent parts of the website from working correctly.

6. Analytics and Third-Party Services

We may use website analytics, security, caching, search-engine and performance services. These providers may process technical information such as IP addresses, browser information, visited pages and interaction data.

Third-party services operate under their own privacy policies. Customers may review those policies for further information about their data-handling practices.

7. Marketing Communications

We may send promotional messages only where appropriate and permitted. You may ask us to stop sending marketing communication by replying to the message or contacting our support team.

Transactional messages concerning an active order may still be sent when necessary.

8. When We Share Information

We may share limited information with:

• Courier and logistics providers
• Website hosting and technical-service providers
• Payment providers where applicable
• Analytics, security and fraud-prevention providers
• Professional advisers
• Government or regulatory authorities when legally required

We do not claim to sell customer personal information as a regular business activity.

9. Information Security

We use reasonable administrative and technical measures intended to protect personal information. However, no internet transmission or electronic-storage system can provide an absolute guarantee of security.

Customers are responsible for protecting their devices, email accounts and login information.

10. Data Retention

We retain information only for as long as reasonably necessary for order processing, customer support, record keeping, fraud prevention, dispute handling and applicable legal or business requirements.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

11. Your Choices and Requests

You may contact us to request correction of inaccurate personal information or ask questions about information associated with you.

Where appropriate and subject to necessary business, transaction and legal records, you may also request deletion of certain information.

We may ask you to verify your identity before processing a privacy-related request.

12. Children’s Privacy

Nourixa.pk is not designed to knowingly collect personal information directly from young children. A parent or legal guardian should supervise any purchase made for or by a minor.

13. External Links

Our website may link to third-party websites or services. Nourixa.pk does not control the privacy, security or content practices of those external services.

14. Changes to This Policy

We may update this Privacy Policy when our services, technology, business practices or legal requirements change. The revised policy will be published on this page with an updated date.

15. Contact Us

For a privacy question or request, contact Nourixa.pk:

• Email: contact@nourixa.pk
• WhatsApp: 0324-6662952
• Location: Model Town, Lahore, Punjab, Pakistan

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